Return & Refund Policy
We want you to love what you ordered. If something isn't right, we accept returns within 30 days of delivery for a full refund.
30-Day Return Window
You have 30 days from the date your order is delivered to initiate a return. Items returned after this window cannot be accepted.
Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items showing signs of wear, odor, or alteration will not be accepted.
Non-Returnable Items
For hygiene reasons, earrings, swimwear, and any item marked Final Sale at the time of purchase are not eligible for return or exchange.
A restocking fee of 10% of the product price may apply to returns.
How to Initiate a Return
- Email [email protected] with your order number and the reason for your return.
- We will send you a Return Merchandise Authorization (RMA) number and return instructions within 1-2 business days.
- Pack the item(s) securely in the original packaging if possible, and write the RMA number clearly on the outside of the package.
- Ship the package to the return address provided in your RMA confirmation email.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, damaged in transit, or defective product), in which case we will provide a prepaid return label at no cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are processed within 2 business days and will appear on your original payment method within 5-10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return was due to our error.
Exchanges
To exchange an item for a different size or color, please place a new order for the item you'd like and return the original for a refund. This ensures the fastest turnaround, since exchanged items are subject to availability.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us at [email protected] within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, including any shipping costs, at no expense to you.
Questions
Have a question about your return? We're happy to help.
[email protected] - we respond within 1-2 business days.